I can't find a way to resolve tasks in my Team-managed business project

[Chris Gunnels]

I'm running the Created vs. Resolved Issues Report and it's showing zero tasks as resolved. We have a ton of tasks that are in the Done column but for some reason Jira isn't marking them as resolved. Any help would be appreciated.

[Trudy Claspill · Accepted solution]

Hello @Chris Gunnels 

Welcome to the Atlassian community!

For Business projects Jira does not automatically set up the workflow to set the Resolution field. This is noted here:

https://jira.atlassian.com/browse/JWMCLOUD-180

For Team Managed project currently you can't set/clear the Resolution field through workflow customization, like you can for Company Managed projects. You can force it to be set for a Team Managed project by using an Automation Rule that will Edit the issue on transition to "done" statuses. You will have to use the More Options section and advanced field editing via JSON code to set the field.

Note that in a Team Managed project I have not yet discovered a way through an Automation Rule to clear the Resolution field, and in Business projects Jira will not clear it automatically. So if your issue transitioned back to a not-done status, it would still appear to be resolved because the Resolution field would still have a value.

[Chris Gunnels]

This is kind of crazy as I feel like this is a very basic feature for task management software.

[Chris Gunnels]

@Trudy Claspill where is the "More Options section and advanced field editing" located? I'm not seeing it on the task screen.

[Trudy Claspill]

It is part of the Edit Issue action in an Automation Rule.

[Chris Gunnels]

Thanks

[Chris Gunnels]

@Trudy Claspill have you figured out a way to manually clear the resolution field?

[Trudy Claspill]

No, not for a Team Managed project issue. I worked on it a few days ago and could not find the right value to use in the JSON code that would result in clearing the field. I tried

""

null

0

"0"

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

One team's "done" could be another team's "to do", so the reporting does not work off that.

The created vs resolved gadget looks at the resolution field.  If it is empty, the issue is not resolved, if it has a value (even including one called "unresolved" if an inexperienced admin has added that), then it is resolved.

I think you need to look at what you're doing with the resolution field, not the status.

[Chris Gunnels]

This is part of the problem, there isn't a resolution field anywhere.