I can't create a classic project

[Marcia_Lessa_Gaspar]

Today I tried to create a project in Jira. It is not allowing me to create a Classic project. Previously I could create. What is happening? Can you help me? I'm waiting. Thank you

[Ste Wright]

Hi @Marcia_Lessa_Gaspar

This will be a change in your instance rather than to Jira itself.

The error suggests you no longer have the appropriate permission set to create classic projects - you need to be in a group which has the Global Permission "Administer Jira" - if this has been removed from your user profile, then you'll no longer have the option to create Classic Projects. 

A simple way to check is:

• On the left-hand main menu, see if you can see Jira Settings. If no, you have no Admin permissions.
• If yes, click into it and see if you can see any option bar Project - if no, you're no longer a Site Admin.

^ If you can however and can access the admin pages (eg. System), then there might be another issue at play - let us know if this is the case.

If you need to be added back to a group with the right permissions - or have your group included in the global permission - best to contact a Site Admin for your instance.

Ste

[Marcia_Lessa_Gaspar]

Stephen, Could please tell me how I contact Site Admin of my instance to resolve this issue? Is there a link to contact? I'm waiting for you. I need to create classic projects! Help me please! Thank you!

[Ste Wright]

Hi @Marcia_Lessa_Gaspar

Just in case you didn't see Jack's response above - the Site Admins will work for your organisation. Best to try your Tech Department first or look for who manages Jira and get in touch with them :)

Ste

[Jack Brickey]

Can you share a screenshot of what you are seeing?

[Marcia_Lessa_Gaspar]

Hi Jack, I attached the photo from Jira's page where I can't create a classic project. Previously I could create, because now I can't anymore?

[Jack Brickey]

Marcia,

from the error message it appears that you do not have the necessary permissions. Can you check with your admin?

[Jack Brickey]

there is not link. that would be a great adder for large companies. If you have an IT group I would start by contacting them. Generally the IT group administers the instance.

[David Williamson]

I just had this issue.

I am the site admin for Jira here and no permissions or settings had been changed so I should have had ability to create classic projects.

What fixed it for me was logging out of Jira, clearing my browser cache and logging back in.

Dave

[Marcia_Lessa_Gaspar]

Could you please help me? in Jira you have the following message:
You are not allowed to create a classic project.
The Jira administrator can create it for you.

Why can't I create a classic project?

Another thing: how do I cancel ROADMAP? I don't want to pay for this software anymore. Thank you!

[Ste Wright]

Hi @Marcia_Lessa_Gaspar

This remains the same error message as before; did you try did you try contacting your Jira Admin or Site Admin as suggested previously?

Also, when you refer to Roadmap do you mean the roadmap in Next-Gen or a separate app? If it's a separate app, your Site Admin can manage apps from the administrator console.

If it's Next-Gen, whilst you can disable Next-Gen projects (which the Roadmap function is part of), you can't stop paying for it specifically - Next-Gen and Classic projects are bundled into the cost of Jira Software Cloud.

Ste

[Marcia_Lessa_Gaspar]

Previously I was able to create a classic project. Why can't I get more now? Has anything changed? Is there any new version of Jira that I haven't updated?