I can't create Issues in Jira - it crashes error 500

[Ben Deadman]

After clicking "Create" with details of an issue - Jira crashes with an error 500.

What do I do to Fix It?

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Technical details

Log's referral number: 7e5be6fc-22df-4a31-820c-c01a3df08909

Cause

Referer URL: http://10.0.3.3:8080/secure/CreateIssue.jspa?pid=10000&issuetype=10000

com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]

com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
	at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:95) [?:?]
	at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:86) [?:?]
	at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38) [?:?]
	at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_102]
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_102]
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_102]
	at java.lang.Thread.run(Thread.java:745) [?:1.8.0_102]
Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
    Database:
    	- name:MySQL
    	- version:5.7.21-log
    	- minor version:7
    	- major version:5
    Driver:
    	- name:MySQL Connector Java
    	- version:mysql-connector-java-5.1.45 ( Revision: 9131eefa398531c7dc98776e8a3fe839e544c5b2 )
    
    com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jiradbuser'@'localhost' for table 'ao_5fb9d7_aohip_chat_link'
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:53) [?:?]
	at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory$1.doInTransaction(AbstractActiveObjectsFactory.java:77) [?:?]
	at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory$1.doInTransaction(AbstractActiveObjectsFactory.java:72) [?:?]
	at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21) [?:?]
	at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:34) [classes/:?]
	at sun.reflect.GeneratedMethodAccessor168.invoke(Unknown Source) [?:?]
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_102]
	at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_102]
	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26) [atlassian-plugins-core-4.5.0.jar:?]
	at com.sun.proxy.$Proxy372.doInTransaction(Unknown Source) [?:?]
	at sun.reflect.GeneratedMethodAccessor168.invoke(Unknown Source) [?:?]
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_102]
	at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_102]
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136) [?:?]
	at com.sun.proxy.$Proxy372.doInTransaction(Unknown Source) [?:?]
	at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18) [?:?]
	at sun.reflect.GeneratedMethodAccessor176.invoke(Unknown Source) [?:?]
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_102]
	at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_102]
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) [?:?]
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) [?:?]
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at com.sun.proxy.$Proxy959.execute(Unknown Source) [?:?]
	at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.create(AbstractActiveObjectsFactory.java:72) [?:?]
	at com.atlassian.activeobjects.internal.DelegatingActiveObjectsFactory.create(DelegatingActiveObjectsFactory.java:32) [?:?]
	at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:91) [?:?]
	... 6 more
Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jiradbuser'@'localhost' for table 'ao_5fb9d7_aohip_chat_link'
	at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) [?:1.8.0_102]
	at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) [?:1.8.0_102]
	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) [?:1.8.0_102]
	at java.lang.reflect.Constructor.newInstance(Constructor.java:423) [?:1.8.0_102]
	at com.mysql.jdbc.Util.handleNewInstance(Util.java:425) [mysql-connector-java-5.1.45-bin.jar:5.1.45]
	at com.mysql.jdbc.Util.getInstance(Util.java:408) [mysql-connector-java-5.1.45-bin.jar:5.1.45]
	at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:944) [mysql-connector-java-5.1.45-bin.jar:5.1.45]
	at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3973) [mysql-connector-java-5.1.45-bin.jar:5.1.45]
	at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3909) [mysql-connector-java-5.1.45-bin.jar:5.1.45]
	at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:2527) [mysql-connector-java-5.1.45-bin.jar:5.1.45]
	at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:2680) [mysql-connector-java-5.1.45-bin.jar:5.1.45]
	at com.mysql.jdbc.ConnectionImpl.execSQL(ConnectionImpl.java:2480) [mysql-connector-java-5.1.45-bin.jar:5.1.45]
	at com.mysql.jdbc.StatementImpl.executeUpdateInternal(StatementImpl.java:1552) [mysql-connector-java-5.1.45-bin.jar:5.1.45]
	at com.mysql.jdbc.StatementImpl.executeLargeUpdate(StatementImpl.java:2607) [mysql-connector-java-5.1.45-bin.jar:5.1.45]
	at com.mysql.jdbc.StatementImpl.executeUpdate(StatementImpl.java:1480) [mysql-connector-java-5.1.45-bin.jar:5.1.45]
	at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234) [commons-dbcp2-2.1.jar:2.1]
	at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234) [commons-dbcp2-2.1.jar:2.1]
	at net.java.ao.DatabaseProvider.executeUpdate(DatabaseProvider.java:2246) [?:?]
	at net.java.ao.DatabaseProvider.executeUpdateForAction(DatabaseProvider.java:2302) [?:?]
	at net.java.ao.DatabaseProvider.executeUpdatesForActions(DatabaseProvider.java:2274) [?:?]
	at net.java.ao.schema.SchemaGenerator.migrate(SchemaGenerator.java:91) [?:?]
	at net.java.ao.EntityManager.migrate(EntityManager.java:128) [?:?]
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:51) [?:?]
	... 44 more

[Nic Brough -Adaptavist-]

The database user (jiradbuser) does not have the full rights it needs to work with the database.  You need to stop Jira, correct that, and restart Jira.

Hopefully, it has not done significant damage yet, and just completely failed to create any damaged issues or parts of them.