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I can't activate license

Anderson Oliveira
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April 20, 2021

Hello. I hope someone can help us. I'm getting 502's error after providing a license key at the Specify your license key step of provisioning for the newly created JIRA server. I noticed that the error occurs from versions 8.14/8.15/8.16 so on. I'm pulling the JIRA software from this link: https://hub.docker.com/r/atlassian/jira-software/tags?page=1&ordering=last_updated, and I'm deploying in AWS.

I purchase the server license before the end of the sale a while ago, and as far as I know it should be supported by the latest versionsJira_Error_Capture.JPG

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Kurt Klinner
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April 20, 2021

@Anderson Oliveira 

 

Hi Anderson

did xou check the catalina.out /atlassian-jira.log files for any exceptions shown?

 

Cheers

Kurt

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