I can not log in to JIRA

[Szilveszter Farkas]

Customer Login - Help Center - Jira Service Management - this URL is used to log in to JIRA, previously it was OK, but now, upon entering my e-mail address, the following error message pops up:

We couldn't submit your request. Refresh the page and try again.

When refreshing the site, and re-trying, the same error message appears.

[Peter_DevSamurai]

Hi Szilveszter,

Adding to @Arkadiusz Wroblewski 's great point, the error "We couldn't submit your request" on the login page is usually caused by one of these:

1. Browser issue: Try Incognito mode, clear cookies/cache, or use a different browser

2. SSO/Identity mismatch: If your company uses SSO (Google, Microsoft, etc.), try logging in via your SSO provider instead of entering your email directly at Collaboration Software for IT & Business Teams

If none of the above work, contact your KB-CVS Atlassian Support directly at Atlassian Support, they can inspect the account on their end, which community members cannot do.

I hope everything works out well for you!

Best regards,

Peter

[Arkadiusz Wroblewski]

Hello @Szilveszter Farkas 

We cannot Answer that. You should ask KB-CVS why your acces not working anymore.

We as Community members cannot inspect Permissions. Problably it´s Identity Account mismatch.

Best,

Arek🤠