I can access confluence but not jira

[Rachel Joy Lam]

I am getting this error and I can't figure out what to do. For some reason, I also can't create a support ticket since my URL is "INVALID"

[Brant Schroeder]

@Rachel Joy Lam I am assuming that you are on a free plan.  I would suggest checking back as it could be maintenance but my guess is that you have not used the space for quite some time and it has been disabled.  Can you confirm that you are on the free plan and when the last time you used the Jira space?

[Rachel Joy Lam]

Yes, we are on a free plan. We have been actively using the Jira space; our last activity was just last week. I'll try to check again within 24 hours.

[Brant Schroeder]

I also escalated this to support so they can take a look at it.

[Rachel Joy Lam]

Thank you, Brant!

[Rachel Joy Lam]

For the support's reference, here's our URL

https://mepcit.atlassian.net/

[Prachi Bolar]

Hello @Rachel Joy Lam 

Welcome to community :)

Looking like the jira subscription is deactivated here. I have raised a ticket on your behalf to the concerned billing team and they should be able to activate the same and let you know the reason for deactivation.

The ticket details would have been sent you your email as well.

Thank You,

Prachi

[Rachel Joy Lam]

Got it, Prachi! Thank you for the help

[Fabio Racobaldo _Catworkx_]

Hi @Rachel Joy Lam ,

if you are a site admin please check spastus of app JIRA ( https://support.atlassian.com/organization-administration/docs/viewing-and-filtering-installed-apps/ ) otherwise try to reach an adim within your company.

Hope this helps,

Fabio

[Rachel Joy Lam]

Thank you, Fabio. I think there are issues based on https://status.atlassian.com/. Hopefully this will be resolved the soonest.