I am unable to see the Jira Board from the project space!

[Chakrapani Reddy M]

I am an Administrator for Jira Spaces of my organization, but still am not able to add/view the Jira Sprint board. 

Where do I see if I have the Sprint Manager access to Jira Space?

[Mangali Chandrashekar]

Hi @Chakrapani Reddy M The filter you are using for the sprint board might be set as private and owned by someone. Please check filter permission. If it’s private filter then share filter by project  or user roles or public.

[Swathi Acharya]

Hello @Chakrapani Reddy M

Welcome to the Atlassian community!

From the screenshot you shared, it appears that Jira product access is not granted due to which the Software features are missing. Could you verify if Jira product access is granted to your account?

Thanks!

[Chakrapani Reddy M]

can you help me where is the product access can be verified?

[Mangali Chandrashekar]

@Chakrapani Reddy M  In Jira Cloud, the Active sprints tab will only appear on a Scrum board when certain conditions are met.

Things to check:

• Make sure the board is a Scrum board (not Kanban)
• Ensure there is at least one active sprint (start a sprint from the Backlog)
• Verify your permissions (Browse Project & Manage Sprints)
• Check the board filter is returning issues. If no sprint is started, the Active sprints will not be visible — this is expected behavior.

[Trudy Claspill]

Hello @Chakrapani Reddy M 

Welcome to the Atlassian community.

Adding a board and viewing a board are two very different actions. Can you provide more details on the exact steps you are executing and the results you are getting?

What type of Space does this concern? Get that information from the Type column on the Spaces > View All Spaces page.

How are you attempting to view the board for the Space? Do you see a tab labeled Board or Active Sprints for the project?

Or are you using a URL that has been provided to you?

How are you trying to add the board to the Space? What steps exactly are you executing?

[Chakrapani Reddy M]

hi @Trudy Claspill 

I am not able to see the Board/Active Sprints tab in my space. 

[Chakrapani Reddy M]

I had a board to see, but unfortunately got lost to it all of a sudden.

[Trudy Claspill]

Thank you for the screen image.

If you click the More (1) tab does that show you an option to view the board?

What type of Space does this concern? Get that information from the Type column on the Spaces > View All Spaces page.

[Florian Bonniec]

Hi @Chakrapani Reddy M 

Do you have Browse Permission on the space ?

Regards