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I am only able to view Issues and Filters but not able to view Boards and backlog.

Talib Usmani
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I'm New Here
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July 4, 2023

I have the admin access but I am unable to view the Boards and Backlog.
On hitting directly the board link, I am getting this screen:
jira.PNG

2 answers

1 accepted

1 vote
Answer accepted
Trudy Claspill
Community Champion
July 4, 2023

Hello @Talib Usmani 

Welcome to the Atlassian community.

The message actually is indicating that you have not been granted Product Access to the Jira Software product. You have to be a licensed user of the Jira Software product to access Agile Boards.

A Jira Administrator does not have enough permissions to change you access to Products. You will have to contact a Site Administrator or an Organization Administrator to check your Product Access and grant you access to the Jira Software product.

1 vote
John Funk
Community Champion
July 4, 2023

Hi Talib - Welcome to the Atlassian Community!

Whoever created the filter for the board needs to share the filter with your. Also you would need Browse Project permissions in the Permission Scheme used by the project. Just because you are a Jira Admin does not mean that you have full access to everything - you still need the permissions to individual objects. 

Talib Usmani
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 4, 2023

Hi John!
Thanks for the response.
From where i can view the filters for the board and Browse Project Permission?

John Funk
Community Champion
July 4, 2023

you have to be an administrator for the board to see the filter. But while on the board click the three dots menu in the upper left. Then choose board settings..

Like Kai Becker likes this

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