I am not able to login in my administrative account

[Ketan Mehta]

I am using Jira Software from 25th Oct 2017, and all of the sudden from 2 days I am getting this error" 500 Sorry, we had some technical problems during your last operation."

Technical details

Log's referral number: a263cf6c-5240-4bf6-8a01-338a3bbbc1dd

Cause

Referer URL: Unknown

java.lang.RuntimeException: javax.servlet.ServletException: Servlet execution threw an exception

Please help me to resolve this issue.

I look for to your kind patronage.

Regards,

Ketan Mehta

  

[Edwin Kyalangalilwa]

Hi Ketan,

Try clearing the plugins cache and restarting.

https://confluence.atlassian.com/jirakb/problem-handling-jira-issues-and-throws-java-lang-noclassdeffounderror-com-atlassian-greenhopper-license-licenseinfo-builder-in-the-logs-790630528.html