I am not able to install any add-on in jira

[ashok]

Hi i am a Jira Administrator. I am trying to install Add-on's on Jira but i am not able to install any Add-on.If i tried to install any Add-on i got like this message.

"Problem accessing the file JSU Automation Suite for Jira Workflows."

Will you please help me out of this situation.

Thanks & Regards

Ashok 

[Tinker Fadoua · Accepted solution]

@ashok 

• What change was made to the instance?
• What error are you seeing on the logs?
• Is UPM (Universal Plugin Manager) updated?

Logs will be the best place to check as it will point you in the right direction.

Please share are non-confidential information so that we can assist you.

Best,

Fadoua