I am not able to Load a Jira Id from an execution plan

[Manish Chaudhari]

Whenever I am opening a test case to execute from Execution list the test case is not loading. I have to reload the page many times but still it gives a popup as shown in the image.

[Marc - Devoteam]

Hi @Manish Chaudhari 

Welcome to the community.

Can you try another browser, or clear you cache and cookies or even and incognito window, does it still occur?

Otherwise raise a request via Atlassian Support

You will ned to be an admin in the system to raise an issue with Atlassian, if you are not contact one of the admin in you instance to raise this for you

[Marc - Devoteam]

Hi @Manish Chaudhari 

It could be an Xray issue, but at first reach out to Atlassian Support.

This as the provided error message comes from Atlassian

[Manish Chaudhari]

Ok, I will do that thank you for guidance.

[Marc - Devoteam]

Please provide feedback if this has been resolved and what the issue was.

This is always helpful for others in the future.

[Manish Chaudhari]

I am still facing the issue.
But as you have suggested me to reach out Atlassian Support I did the same and was directed here.
I am searching if there is any other way to communicate with the Atlassian team to resolve the issue.

I am new here and not completely familiar with the process. So still exploring. 

[Marc - Devoteam]

Hi @Manish Chaudhari 

This depends on the subscription you have with Atlassian Free instances have no access to support (stated in the documentation)

If your instance is not a free instance, then you need to be an Jira admin or higher to be able to create a support issue, otherwise contact one of your instance admins to raise this for you.

[Manish Chaudhari]

I will contact the admin.
Thank you.

[Staffan Redelius]

Hi @Manish Chaudhari and welcome to the community!

What test tool are you using, X-ray, Zephyr Scale or something else?

Start by checking the app is up to date or if there are any new versions available (Cog in upper right corner -> Manage Apps)

It could be some changes in the Atlassian platform that requires a patching of the app.

Let me know if this helps!

Best regards,
/Staffan

[Manish Chaudhari]

I am using X-ray tool on web browser.
The issue is not consistent but when we reload the Jira TC execution page, it does not load and get the following message as mentioned in the image below.



NOTE - I am able to open a Story, BUG without any issue. But not the Test case from Execution.