I am getting an error "somethings gone wrong" while creating a issue

[Sai kumar]

Hi, I am trying to create a issue but unable create a issue. I am getting an error "Somethings gone wrong refresh the page and try again".

I even tried refreshing the page but getting the same error

[Dan Breyen]

Hi @Sai kumar welcome to the community.  Have you possibly tried other browsers or another computer to see if it's related to the browser?  Do other people on your instance have the same issue?  Just trying to troubleshoot/narrow down the issue.

After you've done all that, I would probably open a ticket with support (support.atlassian.com) to see if they can assist further.  

Hope that helps.

[Sai kumar]

Hi @Dan Breyen ,

I have tried the following things.

1) logged in with different browsers- no luck

2) tried on different computer- no luck

other people in my team are also facing the same issue.

I have setup the workflow yesterday. Please raise a support ticket. We wanted to start using jira for our new project.

please support in resolving this.

[Dan Breyen]

@Sai kumar use the support.atlassian.com URL to get to the support site, then click 'Contact' in the upper right corner.  Choose the appropriate option in the drop down and enter any pertinent information you may have.  Support will be in contact with you. 

[Sai kumar]

Thank you @Dan Breyen  But let me know why this issue arises?

[Dan Breyen]

What did Support have to say when you opened a ticket?

[Sai kumar]

@Dan Breyen you have a rule added to clear the label field on the Add transition. Now i have removed that rule. It is working fine