How to view tickets from different projects into a single List

[Gelo Gonzales]

Hi Community,

I want to create a priority list that contains tickets from multiple projects, the backlog and the kanban board (ongoing work). 

I first created a board with a filter that allows me to view all tickets from different projects. After that, I can see those tickets appear in the board's Backlog and Kanban Board views. With this, I can manually drag tickets to the top or bottom depending on the priority.

However, I can only drag tickets inside their own views. What I need is the ability to drag or prioritize tickets from both the Backlog and Kanban Board views. Here's an example of what I want to achieve:

Priority List:

1. PROJ-A-002 (status in dev)

2. PROJ-B-001 (status undefined)

3. PROJ-C-001 (status in dev)

The board's List view will meet my requirements but it only shows tickets from a single project (e.g. only from PROJ-A).

Any ideas how to achieve my requirement?

[Bill Sheboy]

Hi @Gelo Gonzales 

From what you describe, I assume you have:

1. one or more company-managed spaces (i.e., Jira projects)
2. have created a saved filter spanning those spaces, perhaps with additional criteria by Status values, with an ORDER BY Rank ASC expression at the end
3. have created a Kanban board for that saved filter, mapping all the Status values to columns 
4. and, that board is stored in one of the following: a separate space, one of the spaces noted in #1 above, or in your user profile

If those assumptions are valid, what is possible is...

• from the backlog view, you may drag-and-drop items to reorder them for the Status values mapped to the backlog or the left-most board column, but not both at once 
• from the Kanban board view, you may drag-and-drop items to reorder them relative to the other items within each column 

How do your filter and board configuration compare to what I have described?

Kind regards,
Bill

[Gelo Gonzales]

Hi Bill,

Thanks for responding. To answer your question:

• #1 and #2 are correct
• What do you mean in #3?
• For #4, the board is stored in one of the spaces noted in #1. 

My current ranking/prioritization is the one you described below:

• from the backlog view, you may drag-and-drop items to reorder them for the Status values mapped to the backlog or the left-most board column, but not both at once 

• from the Kanban board view, you may drag-and-drop items to reorder them relative to the other items within each column 

The only issue here is that the dev team and myself need to check the items on multiple views (i.e. 2 views - backlog and Kanban). It would be nice if the board filter also works on the List view because this view contains all tickets in both backlog and Kanban board views.

[Bill Sheboy]

A Jira board is a "view" of the work items in a space, filtered for what is needed.  When the backlog is also used, it uses the same filter as its associate board.

However, the newer "list" view is independent of the filter used for the board / backlog, and by default it shows all the work items in the space(s). 

And, I believe drag-and-drop reordering within the list view is only possible when the items are only sorted by the Rank in ascending order.  That may be changed from either:

• the filter control, and then editing the JQL / options
• or, adding Rank to the columns and sorting by that field

[Gelo Gonzales]

Thanks, Bill. That explains the behavior I'm seeing now. I'll just have to update my process and work on ranking items separately in the Backlog and Kanban Board views.