Every now and then we get a request submitted to a JSM project that needs to be moved to a Jira Software project.
Sometimes this results in the reporter "losing" the issue because they expect to find it through the portal link that was originally created. To account for this, I created an automation that comments on the issue after it has been moved, tagging the reporter and letting them know the new issue key.
This has helped a lot...except when the reporter does not have access to the destination project.
Is there a way to include a permissions validator in this automation somehow? Maybe if the reporter does not have permission in the project, a notification is sent to the project lead (or some other kind of alert) so they can review if it's appropriate to add the user or not?
Thank you!
Hi Ashley,
What I do is clone the JSM issue into the Software project and link them - all through automation. Then you can create another automation rule that adds comments to the connected/linked JSM ticket when a comment is added to the Software project issue.
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