How to upgrade Jira from 7.11.2 to 8.15

[Nurudeen Alabi]

Dear Team,

Good day to you all.

I want to upgrade Jira Software 7.11.2 to version 8.15.0 but I am unable to proceed.

The interface in test environment is different from production environment.

I could not see (Plan your upgrade).

I solicit for support.

Best regards

[Nurudeen Alabi]

@Nic Brough -Adaptavist- , Thank you for your prompt response.

What do I need to do? How can I proceed on the production for upgrade?

I have done compatibility test ready.

Regards,

[Nic Brough -Adaptavist-]

Run through https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html - the "plan your upgrade" is not essential to performing it, it's a helper.

[Nic Brough -Adaptavist-]

"unable to proceed" tells us nothing about where you are stuck.

All we can do with no information is suggest that you work through https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html

[Nurudeen Alabi]

Hello Nic,

Thank you for feedback.

I could not see (Plan your upgrade) on the Jira production environment. So therefore, I could not proceed to the next step.

Best regards,

[Nic Brough -Adaptavist-]

Where are you seeing "plan your upgrade" as blocked?  And why?  What is it telling you the problem is?

[Nurudeen Alabi]

This is my production environment. I expect to see plan your upgrade under application below versions and licenses.

Regards,

[Nurudeen Alabi]

[Nurudeen Alabi]

Here is the test environment.  The production environment interface is different from test environment. 

Kindly assist.

Regards,

[Nurudeen Alabi]

Here is the test environment.  The production environment interface is different from test environment. 

Kindly assist.

Regards

[Nic Brough -Adaptavist-]

They look different because you have not got a licence for Jira Service Desk in Test.  When it is unlicenced, it doesn't display the links to the functions in it (because they won't work)