How to set up end user interface to submit tickets?

[Nik Nagel]

Id like to set up a portal for our staff to submit tickets for IT support but i dont want them to have accounts with atlassian.   Is this possible to do?   

[Alejandra Rosales]

Hi Nik!

In Jira Service Management, you can add Customers (https://support.atlassian.com/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/) who are unlicensed users that only have access through the customer portal. The following documentation explains how to add these users:

1. 1.https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-an-organization/
2. https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/#
3. https://support.atlassian.com/user-management/docs/manage-accounts-for-portal-only-customers/

I hope this information helps!

Best regards,
Alejandra
ServiceRocket Apps Support

[J_ Caldwell]

Meaning you don't want them to need a license (customer only), or "I don't want them to have to setup an Atlassian ID"? I'm unclear on what the meaning is "don't want them to have accounts with Atlassian."