How to set Multiuser custom field from an incoming email using Email This Issue plugin

[serge calderara]

Dear all,

We are using Email This Issue plugin in order to create Jira issue based on an incoming mail body. This works fine so far

Now we have a request in order to parse email body and then set Multiuser picker custom field with the value of the body label

The format of the body is as below sample :

Expiration Date : xxxxx
Team : Operation
Owners : User1 , User2, User3

When we parse the Owners fields as we used to do for the others, we are not able to set the Jira Customer field Owners with value of users define in the email body

Does any of you have meet this scenario and able to share the solution ?

regards

Thanks

[Valerie Knapp]

Hi @serge calderara , thanks for your post.

Have you already checked the product documentation? There is a section here which explains how to configure multi user custom fields - https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-setissuefieldssetfieldaction 

If you are still having trouble, I would open a ticket to the vendor. In the past, they have been really helpful when I was trying to configure some complex requirements - https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=datacenter&tab=support 

Best wishes

[Marc - Devoteam]

Hi @serge calderara 

This is an option I think EMail tis Issue can't perform, you would need to get the users from the description via automation and then get the email address or user name via the API or advanced JSON edit in an automation, depending on the data in the description.