How to search for people on a task who are not the assignee?

[Matt Montgomery]

Hello all, 

I am assigning tasks in Jira to various members on the team. I "configured" the tasks I created to include an additional "People" field. The idea is the "Assignee" would be the lead on the task, and the additional "People" field would include others on the team who would support the lead. 

I would like to filter the tasks by person, to see who is the "Assignee" or supporting various tasks. But so far, I am only able to filter the tasks by the "Assignee." Is it possible to search or display all the tasks that a team member is working on, including those where they may not be the "Assignee"? I would also like for the team to be able to search for the tasks that they are assigned to or supporting. Thanks!

-Matt

[Mikael Sandberg · Accepted solution]

Hi Matt,

Welcome to Atlassian Community!

Yes, it is possible to search on tasks that the user is assigned to or is supporting, the easiest would be if the supporting custom field is a user picker field. Your JQL would then look something like this:

assignee = <Atlassian ID> OR supporting = <Atlassian ID>

You do not have to know the Atlassian ID for the user, that is something that JQL will automatically enter for you if you start typing the name of the user.

[Matt Montgomery]

I appreciate the reply, thank you! Unfortunately, I find this to be a rather complicated work-around, and it would be ideal if the team could search for the tasks they support while the "Roadmap" or "Board" are visible. Is there any way to screen issues by both Assignee and "Team Support" role while the project roadmaps or boards are visible? Thanks!

[Matt Montgomery]

I think I may have answered my own question; I can create custom filters for each team member, for them to screen for their projects at their convenience. But if there are more clever ways for doing this, please let me know. Thanks again for your help!

[Ste Wright · Accepted solution]

Hi @Matt Montgomery 

If this is a Company-managed Board, you should be able to set quick filters to show this information.

To create Quick Filters, you'll need to a Board Admin and then...

• On your Board, select the breadcrumbs icon in the top-right
• From the drop-down menu, select Board Settings
• Choose Quick Filters from the left-hand menu
• Create a Quick Filter from here

For example, the JQL might be...

Assignee = <User Here> OR People <User Here>

^ And you have a Quick Filter per user. Or, if this is just for users to see their own issues, you could create just one Quick Filter and use this JQL...

Assignee = currentUser() OR People = currentUser()

currentUser() will show results based on the user who is viewing the search dynamically.

These JQL queries can also be used in normal Issue Search, via Filters (top navigation bar) > Advanced Issue Search, on Dashboards, etc.

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If this is a Team-managed Project/Board, then you cannot create Quick Filters like this.

You'd need to use an alternative way to visualise the data to users - for example...

• A filter per user, which they can access via a link
• A dashboard which lists the users' issues in this manner
• ...etc

Dashboards, etc are also likely better methods if these filters need to be seen across multiple Projects/Boards/etc.

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Let us know if these options work for you!

Ste