How to reverse a rejection

I was working on a KYC for a customer and mistakenly pressed the new "Reject" button. Now the app will not allow me to change the decision to "Approved". Does anyone know how to fix this??

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If you are talking about the approval feature from Jira Service Management, it' s configured in the workflow used for this issue. If it' s not plan in the workflow you cannot do it.

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Yes, that is what i am referring to. Thank you for the information.

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How to reverse a rejection

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