How to restore Email Notification customizations?

[Bill]

A recent update removed all our custom details from email notifications. It looks like the new ones are just change reports - with a layout that doesn't even make that clear.

We had designed a layout with the data needed for our organization and workflow -- these new email layouts do not meet our needs.

How do we restore, or re-create the email layouts we need?

Quit forcing changes that break things the we spent time setting up.

[Trudy Claspill]

Hello @Bill 

Have you considered reaching out to Atlassian Support about this issue?

How did you configure these custom notifications? Are these Customer Notifications in JSM projects, or configured using other native functionality? Or is this something done through a third party app?

[Bill]

They were configured natively when we first set up our instance. I'm not finding where that can be accomplished now.

Thought I would try here before hitting up support.

[Trudy Claspill]

Were they Customer Notifications in a JSM project?

Or were they the internal notifications sent to JSM Agents or licensed users of Jira Software projects?

When did you set up the instance?