How to remove inactive users WITH NO ISSUES ASSIGNED from the backlog?

[Gleyson Borges]

My project had a user removed from it, but their avatars still show up in the backlog section in software boards. 

I followed these steps but they didn't help because there is no issue assigned to the inactive user.

Any ideas how to solve this?

Thank you in advance.

[Williams Welsh]

Inactive users may still appear in Jira boards if they are referenced in issues, projects, or custom fields, even with no visible assignments. To remove them:

Use JQL (assignee in (inactiveUsers())) to find any remaining issues linked to inactive users and reassign if needed.

Check all projects connected to the board, as the user may exist elsewhere.

Verify custom fields or automation rules that might reference the inactive user.

Reindex the board if avatars or references still appear.

This ensures inactive users are fully cleared from the backlog.

[Trudy Claspill]

Hello @Gleyson Borges 

How did you determine that there are no issues assigned to the user?

Does your board display work items from more than one project?

Has Issue Security been implemented in the project(s) from which the work items are selected?

[Gleyson Borges]

Hey Trudy!

When I select the inactive user on the backlog, there are no issues there (see attached file)

My space display work from my project only

And I don't kno nothing about Issue Security :\