How to reinstate a closed issue

[Laura_Morgan]

New to Jira and I was playing with a sprint board and somehow the cards I put in the "done" column have now disappeared completely from the backlog. I need to reinstate but I'm unsure how I do this? Any help would be much appreciated.

[Siri Nama]

In the edit workflow page, choose the transition and go to post functions. Add a post function to set Resolution to none. If you want to get the cards that you accidentally moved, use something like this in your filter: updated >= -4h 

This would show the tickets updated within the last 4 hours

[Joe Pitt]

I'm confused. Anything 'done' shouldn't be in the backlog. 

[Laura_Morgan]

Maybe I didn't explain properly. Basically I didn't want the cards that were in 'done" so disappear completely as I was just playing around with it. Is there any way of reopening closed off issues?

[Joe Pitt]

To reopen an issue you need to have a transition that CLEARS the resolution field and moves it to another status not in Done. 

[Laura_Morgan]

I know how to create a new workflow / transition. But how would you set up a transition that clears the resolution field?

[Joe Pitt]

You use a post function in the transition. See:

https://confluence.atlassian.com/jirakb/clear-the-resolution-field-when-an-issue-is-reopened-in-jira-server-648381467.html