How to recover deleted tickets in Jira

[Amita Sharma]

I need urgent support in recovering deleted tickets from this board - Cosmos SFCC - Scrum Board - Jira 

At around 1.30pm Dubai time, a bulk delete operation was mistakenly run while creating another board. A total of 192 tickets were deleted. While the organization admin can view the list of tickets in trash, we cant see the option to recover them.

Could you please suggest a way to recover them? Its time sensitive since alot of people are working on these tickets and the backup lasts only for 24 hours

Can someone please suggest a possible fix?

[Aaron Pavez _ServiceRocket_]

Hi @Amita Sharma 

Sadly deleting its final. you cant recover those work items. You need a backup to restore.

You can try with Atlassian support.

Now it will be a good time to take the delete permissions from all of your projects and maybe admin can delete.

Also do a backup daily or weekly.

https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

Regards

[Nikola Perisic]

Hello @Amita Sharma 

You cannot recover the deleted issues. Atlassian even asks you if you are sure that you want to delete the issues because there is no turning back. So the answer is no, you cannot.

[Tinker Fadoua]

Concurring with other champions once you delete a work item it is gone.

Check with Atlassian.

Best of luck @Amita Sharma