How to reactivating my subscription?

[James]

I can't reactivate my Jira subscription.

[James]

@Brant Schroeder @Trudy Claspill Hello,

I previously had a paid subscription through a reseller, but due to team downsizing, we reduced our user count and moved down to the Free plan. It appears that, possibly due to a mis-click on my part, the subscription was cancelled, and we are now unable to access the service. I would like to reactivate the Free subscription.

I have already attempted to resolve this on my own through various channels in the admin console, but each path leads me into an endless loop without any effective way to reactivate the subscription.

[Brant Schroeder]

@James welcome to the Atlassian community

If you had a paid subscription you can follow the steps here: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

Per the document remember: 

Your app’s data is retained for 15 days (for free subscriptions) or 60 days (for paid subscriptions) after deactivation. If you reactive your subscription within this data retention period, your app's data and preferences will be restored.

At the end of the data retention period, your app’s data will be permanently deleted and can’t be recovered. Read our Data Storage FAQs for more information.

[Trudy Claspill]

Hello @James 

Welcome to the Atlassian community.

What steps are you taking to try to reactivate your subscription? What happens when you try?

When was your subscription ended? Why was it ended? Did you intentionally cancel it or was cancelled by Atlassian due to inactivity or non-payment?