How to reactivate my JIRA account

[Rich Morrison]

Hi Team,

I received a message stating that my account has been deactivated.  How do I get my account reactivated.  It is currently within the 15 day window stated in the message.  The message stated to contact support, but when I tried to open a ticket it stated, it could not find my url - 

https://zs4lab.atlassian.net

[Dilip · Accepted solution]

Hi @Rich Morrison 

could you please confirm if you have managed account or unmanaged account?

In case you have managed account, your org admin can activate your account again.

Regards,

Dilip Kumar

[Rich Morrison]

@Dilip - it is a free unmanaged account

[Dilip]

@Rich Morrison - you need to follow the steps here: https://support.atlassian.com/jira/kb/re-activate-disabled-unmanaged-account/

[Okezue David chinonso]

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