How to re-activate a deled/remove user from Jira Software (cloud)

[James Morris]

How to re-activate a deled/remove user from Jira Software (cloud)

User's initial access was revoked due to issue on-boarding with group email
User's access was then provisioned with their personal email

What is the best way to re-provision the user's access with the previous group email before deactivating the existing access via their personal email?

[Melo · Accepted solution]

Hi @James Morris,

You can follow the documentation below for deleted/removed users.

 https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html

If you just deactivated the account, you can activate the account following the steps in the documentation.

https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/#Reactivate-accounts

Let me know if that helps.

Cheers,

Melo

[James Morris]

Perfect - many thanks @Melo