How to pull "backlog" status items from multiple projects into a single into a board?

[Nicole Griffin]

Hello,

We have a board used to view all issues across multiple projects that are assigned to specific people.  The filter is easy enough and workflow steps have been mapped accordingly for the various project workflows.  All issues appear in the board fine with exception to the other project backlog issues.  What we're seeing is that items from another project backlog are not pulled into the board (even if "backlog" is mapped to a column).  The backlog items shown are only for the current project.

How do we pull items in the backlog status from different projects into a single board?

Appreciate any help on this.

[Trudy Claspill]

@Nicole Griffin 

Are the source projects Company Managed projects or Team Managed projects?

[Nicole Griffin]

Hi Trudy, all projects are Company Managed

[Trudy Claspill]

Is your cross-project board a Scrum board or Kanban board?

Do all the other projects use "backlog" as the status for issues that are in the Backlog?

Can you show us the Columns page from your Board Settings?

[Nicole Griffin]

All of the projects are kanban and all use the backlog status as defaulted in Jira. It doesn't seem to make a difference if I use the status in a column vs. enabling the kanban backlog. 

Trying to merge issues from Project A into Project B board.

[Trudy Claspill]

Can you share with us the filter you are using for the cross-project board?

If you run that filter in the Search Issue screen, do you get the Backlog-status issues for both projects?

If so, can you use the List View of those results and add the Resolution field as a column and check if any of the Backlog-status issue have a Resolution value that is not Unresolved?

[Nicole Griffin]

Sure, see filter below.  And yes, when running the filter through the Issue view the results are correct, including backlog items from the other projects. All issues are Unresolved.

FIlter:

project = "Agile Initiative" AND assignee = jeff AND issuetype != Epic OR project = "Infrastructure" AND assignee = jeff AND issuetype != Epic OR project = "Change Management" AND assignee = jeff AND issuetype = Request AND status != Done ORDER BY Rank ASC

[Trudy Claspill]

Is it only issues in the Backlog status that are affected? Are issues in other statuses displaying correctly for all projects in the cross-project board?

Are these all Software projects?

Is the view the same regardless of who is viewing the board?

Can you confirm there are no quick filters activated in the cross-project board?

[Nicole Griffin]

Yes, it's only backlog status issues for some reason. The only backlog status issues I see are from the current project, where the board is created. Any backlog status issues from the other projects are not displaying.

They are all software projects, no quick filters activated and the view is the same for me and one other user I had check. I am a system owner, also assigned to every admin role. This is quite perplexing because it seems like it should be simple.

[Nicole Griffin]

I found the problem.  Somehow the board sub-filter (default jira filter for fixversion) was interfering with the board filter. Deleted the sub-filter and they now appear.  Doesn't make sense to me, but good to go.

Appreciate your help trying to figure this out. Hopefully, it will help someone else in a similar predicament at some point.

Thanks!

[Trudy Claspill]

That is perplexing.

Did you missing backlog items have a Fix Version assigned that was for a Released Version?