How to move issues between departments?

[Maximilian Hartmann]

What is the "best practice" to move issues (tasks) between departments ? Should we use key words to filter issues in different boards or use lables or is there a better way? Should the other department use a different jira project or should we use the same Projekt and for different departments?

[Joe Pitt]

I presume you want them to stay in the same project. You can use components if not already in use. If it is I suggest a new select field. Both of them will need to have the values listed. I don't like labels in general because anyone can make them up so you have no control over the values or spelling.