How to mention people in comments

[Andrey Ivanov]

Hi all! I need to do automation, when a task is created, it tags a person in the comments. I can't figure out what format to do this in. @Name and [@name] doesn't work I have a server version

[Ramin Shanehsaz _Computerra_ · Accepted solution]

Hi,

the format on server is the following:

[~username]

It is important that you use the user name, not the display name. Account ID is only relevant on cloud.

I hope this helps!

[Andrey Ivanov]

Hi, it didn't work

[Andrey Ivanov]

Thank you very much, it helped, but I had to enter not the username, but the email

[Max - SwiftSprint dev]

Hi @Andrey Ivanov ,

to mention a user you should use the next format 

[~accountid:<USER_ACCOUNT_ID>]

For example:

[~accountid:abcd-123b-sadf-123]

The easiest way to find user account id would be using JQL - type something like 

assignee = <Your user name> and then just copy the result JQL string, it will be converted into "assignee = abcd-123b-sadf-123"

[Andrey Ivanov]

Thanks for the answer, can you tell me where to get the account id?

[Andrey Ivanov]

I have a server version

[Max - SwiftSprint dev]

Sorry, I missed that you are looking a solution for server. For server should work approach which @Ramin Shanehsaz _Computerra_  suggested https://community.atlassian.com/t5/Jira-questions/Re-How-to-mention-people-in-comments/qaq-p/2844157/comment-id/1060779#M1060779 

You can try to create a comment, and mention all that you need and then switch the comment editor from Visual to Text mode, there you will be able to see all mentions formats.