How to mention a person in the comment?

[Hiroko Yanagita]

I'd like to mention a person in a comment. So I typed @ and name, but the person could not be able to be mentioned. (No users were shown even I typed @ and name.)

I don't know why, but when I type @ here now, the comment "continue @typing to search for a user" was shown and some persons are listed.

Could you please tell me how I can mention a person in the comment column?

[Alexander Bondarev]

Hi, @Hiroko Yanagita !

Welcome to the Community!

We need more information to help you. 

Tell us please,

- do you use Jira Server/DC or Jira Cloud? 

- do you have Jira global admins permissions?

- do you have any external user directories (Configuring user directories )?

- did it work before? 

[Hiroko Yanagita]

Hi @Alexander Bondarev 

Thank you for your reply!

Here are my replies.

- do you use Jira Server/DC or Jira Cloud? 

I use JIRA DC.

- do you have Jira global admins permissions?

I think don't have it.

- do you have any external user directories (Configuring user directories )?

I don't have any external user directories.

- did it work before? 

I just started using JIRA this week. And I have not succeeded to mention a persons in the comment column. But I could mention you in this box. I don't know why...

[Daniel Ebers]

Hi @Hiroko Yanagita

usually the permission "Browser users and groups" from "Global permissions" is missing - you would need to check that with your Jira Administrator.

To make things easier you could refer them to the docs so they can double check:

https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/

I am a bit unsure what you mean by "I could mention you in this box...". Assuming you are referring to Community: this is a completely different system, managed by Atlassian and has nothing to do with permissions on your Jira system.
Two separate stories, in other words.

Regards,
Daniel

[Vero Rivas]

Hi @Hiroko Yanagita 

    Look at this post, maybe can ehlp you

    https://confluence.atlassian.com/jirasoftwarecloud/watch-vote-share-and-comment-on-issues-962349057.html

Cheers

[Hiroko Yanagita]

Hi @Vero Rivas 

Thank you for your information. I reviewed the post, but I still can't mention persons in the comment column. But I could mention you in this box... 

Hiroko