How to manually clone a ticket

[Jeff Donnelly]

I would like to clone a ticket already created in the software

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @Jeff Donnelly 

check out the official documentation: Clone an issue | Jira Software Cloud | Atlassian Support

[Dorota from Vilisoft]

Hi @Jeff Donnelly

If you're looking for more advanced cloning capabilities, feel free to check out our app - Clone Expert on the Atlassian Marketplace.

We’d be happy to show you how it works with a quick live demo – just let us know!

[Julie d'Antin [Elements]]

Hi @Jeff Donnelly , great question!

If you need to manually clone a Jira ticket, there are a couple of ways to do it, depending on your needs.

Option 1: Native Jira cloning

Jira provides a built-in cloning feature that allows you to duplicate an issue:

1. Open the issue you want to clone.
2. Click the More (•••) button in the top-right corner.
3. Select Clone from the dropdown menu.
4. Update any necessary fields in the clone dialog.
5. Click Create to generate the new issue.

Limitations of native cloning:

• Attachments and comments are not copied by default.
• Issue links are not retained, meaning you will need to manually re-link related issues.
• No automatic synchronization—if details in the original issue change, the clone will not update.

Option 2: Automating cloning and synchronization with Elements Copy & Sync

If you need more flexibility, automation, or synchronization, Elements Copy & Sync is a powerful solution that goes beyond basic Jira cloning.

With preconfigured recipes, you can:

• Automatically copy issues based on workflow transitions or user actions.
• Clone issue fields, attachments, and comments seamlessly.
• Preserve issue links to maintain context.
• Bulk copy issues - perfect for large-scale operations.
• Keep issues in sync so updates on the original issue reflect in the clone.

Example use cases:

• Escalating a Jira Service Management ticket to development while keeping both issues synchronized.
• Cloning an epic with all its linked stories and subtasks for consistent project setup.
• Duplicating issues across multiple projects while ensuring updates are reflected everywhere.

Learn more about setting up a copy recipe.

Let me know if you have any specific requirements—I would be happy to guide you through it.

[Luka Hummel - codefortynine]

Hi @Jeff Donnelly

Here's a general guide on how to manually clone a ticket in Jira.

Steps to Manually Clone a Ticket in Jira:

1. Open the Ticket: Navigate to the ticket that you want to clone.
2. Clone the Ticket:
   Look for the Actions menu ··· in the ticket's menu options.
   Click on it, and then select Clone from the dropdown list.
3. Configure the Clone:
   You will also be prompted to enter a summary for the new ticket. You can modify it to distinguish the cloned ticket from the original.
4. Create the Clone:
   Once you have configured the clone to your liking, click the Create button to finalize the process.
5. Adjust the Cloned Ticket:
   After the cloned ticket is created, you might want to make further adjustments that weren't covered in the cloning process, such as changing the assignee, adjusting labels, or updating any custom fields.

Additional Tips:

• Bulk Cloning: If you find yourself needing to clone tickets frequently, consider looking into automation tools or plugins that can streamline this process. For instance, our app Deep Clone for Jira allows for bulk cloning and provides more granular control over what gets cloned, saving time and effort for repetitive tasks.
• Customization and Automation: Explore the possibility of automating repetitive tasks within your project management software. Apps and add-ons can significantly reduce manual work and improve consistency across your projects.