How to manage the bug tickets in jira

What can I do if I found a bug again in the bug tickets in QA status in Jira? Do I need to move it to reopen stage or is there any way to handle it properly?

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Hi @Anne Nirojini ,

if a bug happens again, after being managed in a specific ticket, you have two way to manage it :

Reopen it and move to an active status
Create a new one and link the new bug to the previous one

it's your, or organization, choice!

Hope this helps,

Fabio

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What you mention by "Reopen" . is it adding a new status like reopen in workflow and move the ticket to that reopen status or are you mentioning a different thing. Can you explain a bit more on point one?

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ciao @Anne Nirojini , reopen a ticket means transition your ticket from a final status like closed to an active status like "Open"/"Reopened". it depends from your own workflow.

Moreover, usually, a closed ticket has a field Resolution set (Fixed,Won't do,Not Reproducible and so on). Verify that transition that move ticket from closed to Open/Reopened statius will clear that field through a Post Function.

Hope this is more clear.

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In my case, I haven't closed the bug ticket. For example, see the status in the attached image. here the bug ticket is in QA status. In QA status I found the bug again, so in this case, what can I do? Can I move the same ticket to Reopen status or is there is any standards method to handle this situation?