How to make "+" button for creating subtask works in all my projects?

[Hernandez, Carlos]

Hi, I've different projects in jira.. in which i create a subtask as normally and once is create it enables the button "+" for easy creation of anothers subtasks... but i've noticed in some projects works but in some it doesn't.

Do you now how can i make it works in all my projects?

Project A: It does not work

Project B: It does workthank you and best regards

[John Funk]

Hi Hernandez - Welcome to the Atlassian Community!

What types of projects are each one? Next-gen? Classic?

[John Funk]

Also, see if the information in this post helps you:

https://community.atlassian.com/t5/Jira-Software-questions/Create-subtask-gt-Button-not-working/qaq-p/1336400

[Hernandez, Carlos]

HI John,

Thank you. In this case, it's a different issue than the recommended one as in this case subtask option works... but the button "+" only is showed in some of my projects... but not for all... i definetely can create a subtask accessing the the menu... but im looking for the quick button as our team really use this fuctionality :)

Actually it's a default button as if you create a subtask in any of your projects, you will get the button... but im not sure why i don't have it into an specific project... As i would like to fix this specific project

thank you and regards

[John Funk]

What type of project is it? Next-gen or Classic?

[Hernandez, Carlos]

It's a Classic project =)

[John Funk]

Have you compared the projects where it works to this project to see what might be different?

[Hernandez, Carlos]

Yes, I did, but i do not find any difference... that's why i wanted to check if there was an specific confition a project needs to comply to get this functionality

[John Funk]

You should probably put in support ticket with Atlassian then as they would have access to your instance.  You can do that here:

https://support.atlassian.com/contact/#/

Then please come back here to update with the resolution. 

[Hernandez, Carlos]

Thank you John, i will :)