How to make non-billable policy in Atlassian Access the default policy for new users

[Ishan Roy]

I have to two policy for Atlassian Access - billable (SSO enabled via Azure AD) for JIRA, confluence etc. and non-billable (no SSO) for Trello. 

I have a new user who is trying to sign up for Trello and is getting an error that is asking for the user to be added to the Azure AD group, this should not be required as they will not be using SSO. 

Am I missing something?

When I am trying to make the non-billable policy as a default policy I keep getting an error message - 

Unable to change default policy

A nonbillable policy can’t be a default policy. Try selecting another policy.

[Alex Koxaras -Relational-]

Hi @Ishan Roy and welcome to the community,

Default policy must always be a billable policy https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy