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How to link 2 Jira intances over Email
Thomas Ritter
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May 4, 2020 edited
Hi everybody,
we have the following intances:
- Customer1-Jira
- Customer2-Jira
- MyComanyServiceDesk
Both send from their system emails to our support-Mail (support@domain.com) with their own ticketnumbers.
At the moment we use rules in our Mailsystem to move the mails to an other folder so that ServiceDesk does not import them with a own ticket-number.
Is there a solution to accomplish that we also can use our ServiceDesk without linking the Instances from the customers over plugins etc. We only get Mails and it needs to work on both sides with jira.
Regards,
Thomas
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