How to keep tabs on a moved item

[Mikkel Salling]

Hi Community. 

I work in an organisation with many concurrent and interdependent jira development projects [Project-1:Project-n]. The projects often share the task to serve a distributed system. So if a defect is reported from the market, it is not necessarily obvious which project [Project-i] shall create a solution. actually, that may be a shared responsibility of several projects. 

So when a defect is reported (for instance from the market or from a test department), it could be reported either to a common defect repository [Project-Defects] or to one of the development projects [Project-i]. Then someone could "Move" the issue to the project that should work on it. They may work on it or may move it somewhere else. Or it could be cloned to the project that should be working on it. And then possible cloned further.

How do I then keep tabs on everything reported from the market? Can for example I create a filter that shows all items that were once in the [Project-Defects], so I know what is the state of everything there. And how do I - looking from the outside - know that a solution is available. Without having to depend on people telling the reporter and the reporter reacting to that or reading through release notes and comparing with my excel sheet of things I once reported?

Is there a built-in option to track this? It must be a common challenge for larger development organisations...

[Jeroen Poismans]

Hi and welcome to the community!

Based on your description, there are many ways how you could approach this, based on preference and the processes in your company.

Here is an option.

Defect => Linked solution work item

Say a defect is logged with the original description from the reporter, you could then as person doing the intake create a linked solution work item that gets created in project X. If team members from project X decide it should be in another project, they can move it, keeping the link to the defect.

You could then use automation that if at some point, in some project the solution work item gets resolved, an automatic comment on the defect ticket is set, informing the reporter a solution is available.

In between whenever the solution work item moves to another project, you could setup notification so you as owner are kept in the loop.

Is this something that could work?