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How to interface a bug workflow across support and product teams?
Deleted user
April 27, 2020 edited
Hi all,
The Level 1 team collects 'suspected bugs' in Zendesk.
Support team (L2, L3) then create a 'suspected bug' in Jira to perform triage/analysis/confirmation.
If the 'suspected bug' is confirmed, the Product team creates a 'Bug' in the product backlog.
Do you have real-life, pragmatic description on what workflow each team should use and how to interface those workflows nicely? Would you recommend a leaner set-up to perform this?
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