How to interface a bug workflow across support and product teams?

[Deleted user]

Hi all,

The Level 1 team collects 'suspected bugs' in Zendesk.

Support team (L2, L3) then create a 'suspected bug' in Jira to perform triage/analysis/confirmation.

If the 'suspected bug' is confirmed, the Product team creates a 'Bug' in the product backlog.

Do you have real-life, pragmatic description on what workflow each team should use and how to interface those workflows nicely? Would you recommend a leaner set-up to perform this?