How to hide tickets before they are approved

[Kārlis Bergmanis]

Hello,

we are using Jira Service Desk as our ticketing system. It is working nicely, but we'd like to do some fine tailoring.

Currently when users create request that requires approval, we receive it in our Queue in status Waiting for Approval. We'd like to get it only when it's approved and in status Waiting for Support.

My groups are: Administrator, Service Desk Team and Service Desk Admins.

[Elifcan Cakmak · Accepted solution]

Hello,

Queues on service desk project are highly configurable. Your project admin can update the JQL query that is used by that queue. They can also add many queues like "Waiting for Approval" or "Approved and Waiting for Support". It's completely up to you how you design the queues.

Regards,

Elifcan.

[Kārlis Bergmanis]

Thank you!

We were overthinking this apparently, this is simple and elegant.