How to hide a field on the create work item screen?

[Jennefer Wong]

I want to hide a field on the create work item screen.  I do not wish to remove the field all together, but it would be beneficial to hide it on the create screen.  

[Shalini Pradhan]

Hello @Jennefer Wong ,

Good day! Welcome to Atlassian Community :)

Team-managed projects are basic projects with few customizations, so there is no option to set which issues will be displayed in the create or in the edit issue screen, as we can do in company-managed projects.

However, there is an option for the users to hide custom fields from their create issue screen by:

• When creating an issue, click on the three dots > Configure fields;
• Select custom fields from the select option;
• Uncheck the fields that they don't want to see;

This setting is personal, so each user must change their own configuration.

We have a few public suggestions to improve this behavior:

• JRACLOUD-85709: Hide field option in team-managed projects

In Company managed projects, you can hide your required field from create issue screen. by:

• First creating seperate screen for Create issue and seperate screen for Edit/view and add it to the screen scheme of your project.
• Make sure to not add fields in Create screen which are not required
• Then add both the screen schemes to Work type screen scheme and associate it with your required project.

You can find detailed information here: https://support.atlassian.com/jira-cloud-administration/docs/add-a-custom-field-to-a-screen/ 

Thank you!

[Jennefer Wong]

Thank you for the information. 

[Pedro Olmo]

Hello @Jennefer Wong ,

You can have separate view screen and create screen configured.  Then if the custom field is not in create screen, you will not be able to create the custom field.In view screen you have the customfield.

regards

[Trudy Claspill]

This is available only for Company Managed projects, not Team Managed projects.

[Jennefer Wong]

@Pedro Olmo Thank you for the reply

[Trudy Claspill]

Hello @Jennefer Wong 

What type of project does this concern?

If it is a Company Managed project you can define a screen that is used for the Create operation and a separate screen that is used for the View/Edit operations. In that case you would simply not include the field in the screen used for the Create operation.

Can you provide more information about why you would not want the field available when creating the item, but would want it available when viewing or editing the item?

[Jennefer Wong]

Hello.  Yes, it is a company managed project.  

The reason we don't want it on the create screen is because it's a lengthy drop-down (custom field) and makes the create screen too long.

Thank you for the information. 

[Trudy Claspill]

You're welcome!

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