How to get to know if new jira ticket is received. After received have to fetch ticket description.

[Annapurna]

Hi,

When new jira ticket arrived in my jira account i have to fetch the description for automating some tool. Please help me.

Thanks,

Lakshmi

[DPKJ]

You have two ways to do this,

1. Polling
   • You can poll issue search api for recently updated issues and evaluate them.
   • You just need to keep timestamp of last poll, and tally of updates.
2. Webhook
   • Have a look at this - https://developer.atlassian.com/server/jira/platform/webhooks/

If you were using Java and Atlassian Plugin Development SDK, Jira provide events and listeners for plugins.

[DPKJ]

@Annapurnalet me explain polling solution,

1. Jira issue have 'created' field which hold timestamp when issue was created.
2. This field is accessable using JQL query,
3. So using this field you can ask JIRA for issues created after specific date/time.

Now you can write a program that store time and ask Jira for new issue after fixed interval (like 15m or 30m or 1 day).

You can also add script to CRON, and store last fetch timestamp in some file.