We currently have a JIRA Service Desk, and also a linked Confluence Knowledge Base.
On our Issues in the Service Desk, we are trying to optimize the way that "Related Knowledge Base Articles" are displayed in the issue itself. Currently, the only way we have been able to associate the proper KB articles are by including they keywords in the summary of the issue at the beginning.
We would like to be able to have our labels and/or description be a driver for the proper articles to appear in the issue. Is this a possibility and if so, how do we accomplish this?
