How to get comments added from issues in one project to another

[Adrian Avalos]

Hi. I'm looking for how to get comments added from issues in one project to another. This is in Data Center between project ABC (Company Project) and project DEF (JSM Project). I want issues in project DEF to get same comments added to them every time issues from project ABC get comments added that are linked via "relates to". I cannot create an automation rule using global projects option. Attempted the below with rule being housed in project ABC but cannot get past audit log error in branch rule / related issues piece that reads "No related issues could be found". Any help would be greatly appreciated

[Bill Sheboy]

Hi @Adrian Avalos 

Your rule will need to use global or multiple-project scope to access the issue in the other project.

When you cannot change the scope for some reason, the only other approach is more complicated and requires directly calling the REST API endpoints using Send Web Request to modify the issue...regardless of the rule scope settings.

Kind regards,
Bill

[John Funk]

Hi Adrian,

You would need to create the rule at least with multiple projects (doesn't have to be Global, but does have to be multi-project). 

[Tinker Fadoua]

@Adrian Avalos did you check the permissions in both projects? Also the user executing the rule?

Also if I recall it right it has to be a global rule so you can use more than 1 project.