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How to get a user's email address in jira cloud Script Runner for Jira?

Jeffrey Bistrong
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May 26, 2026

Came across this post but have not found an answer.. https://community.atlassian.com/forums/Jira-questions/How-to-receive-e-mail-address-of-user-with-scriptrunner/qaq-p/1602127#U3240342

 

I am trying to receive the email address of the reporter so I can look them up in another application however I keep running into errors in script runner telling me I cannot access the email address of the reporterMonosnap Script Console - JIRA 2026-05-26 16-09-37.png

1 answer

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Aaron Pavez _ServiceRocket_
Community Champion
May 26, 2026

Hi @Jeffrey Bistrong 

Check if the user email its hidden. In the profile setting you can set it that way.

Test it with your account. Set it to only you and admin.

https://support.atlassian.com/confluence-cloud/docs/configure-user-email-visibility/

Thats the only reason i know you cant get the user email.

Regards

Jeffrey Bistrong
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
May 26, 2026

thanks i ended up using jira automation to put the email address into a custom field

Monosnap Rule builder - Automation - Jira 2026-05-26 18-04-37.png

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