How to get Jira Service Desk to categorise clients?

[gstevenscrf]

We have Jira and Jira service desk, however cannot seem to split our clients into groups. We would ideally like to have groups of clients which are within the same organisation grouped together automatically. How have others solved this?

Thanks

[Alexey Matveev · Accepted solution]

Hello,

Kindly look at the organization field. You can read more here

https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

[gstevenscrf]

I hand't noticed this, thanks.

[Jack Brickey · Accepted solution]

How are you trying to split them? Are you using Organizations feature?

[gstevenscrf]

I hadn't noticed the organisations feature - thanks.