How to fix duplicate bug reporting if security level is not visible to every jira user ?

[Aniruddha Otari]

In our organization we are using JIRA for project management which is client provided. Now Client have given the JIRA to every his contractor. According to contractor security is defined. We are a part of Validation team and development team is not a part of our organization. Due to different security levels we are not able to see a bug is same bug is raised from other contractor. Will it be possible to overcome this issue with help of AI and  w/o changing security level how come we will fins that bug which are filling is already filled by some other team member. Or During filling the bug on basis of keywords will it be possible to pop up the duplicate but id ?

[Marc -Devoteam-]

Hi @Aniruddha Otari 

No you can't circumvent Issue Security.

Your only option is that you team is also part of that level, there is no way around this.

[Fabio Racobaldo _Catworkx_]

Hi @Aniruddha Otari ,

we don't know how the security level is configured on your project and if it use some dynamic field (please provide details).

If so, my suggestion is to close bug and link it to the existing one with a link type like "Duplicated" or something like it. Moreover, reporter of bug should be added to some field to the original bug so that he can have visibility.

This behaviour could be put in place through an automation based on the link event.

Hope this helps,

Fabio