How to find issues that do not show?

[José María Guillén]

We are creating tasks and they do not reflect on the proper list, even if directly reached does not show. However as we are linked to Slack the task shows properly there and it's the only way to access to the task.

Is there any limit or configuration that is blocking the tasks to show up?

[Nic Brough -Adaptavist-]

What do you mean by "the proper list"?

My guess is that your list is a board, report or issue navigator view, all of which are determined by a filter or search, and the tasks you are creating are not selected by that search.  But I can't be sure as I don't know what list you are looking at.

[José María Guillén]

Thank you Nic,

I mean is a no show in ANY list, even is I filter teaching with the issue code is still a no show in ANY list.

However I still can access the issue/task thanks to Slack, I can open it, edit and so forth. Regardless the issue/task does not show in any list (to Do, processing...) Absolutely not in any list, not even in particular in the one that should be.

It's quite intriguing.

[José María Guillén]

In fact, I checked the storage limit and we are not even close to 20% of capacity.

We have less than 300 issues/tasks

A team member thinks it might be related to the fact that the issues/task are not linked to an epic, however the other 200+ task/issues are not linked either and I can operate with them normally.

[Nic Brough -Adaptavist-]

What "list"?  I can't work with just "list", I need to know where you are looking at to see this "list" so I can work out how it is defined, and hence how it might be excluding issues.

Are you in a board, looking at search results, a project report etc?

[José María Guillén]

As the set of pictures describe, I can access Issue/task SP-268 thanks to the link in Slack, however when looking in the board directly does not show at all.

[José María Guillén]

Sorry as I might be using wrong wording as I translate in my mind from Spanish concepts to English concepts, and might not use the proper wording. However I think these two pictures explain better the trouble I'm experiencing.

[Nic Brough -Adaptavist-]

I know what you mean, it's often hard to translate.  To my shame, I have never learned another language properly (I would argue my English is not great even though it is my first and only language too)

The screenshot is a great way to avoid that barrier though, it's perfectly clear, thank you for taking the time to do that!

This tells me that your board is not selecting the issue for some reason.  There are two steps to "debug" this next:

• Click on the "Clear Filters" option.  This will clear out any display filters you have missed or forgotten, which might be hiding the issue
• Go to "configure board" and look at the filters the board is based on - could they be excluding it?

[José María Guillén]

Nic, thanks again.

There are no filters applied anywhere. Basically any new issue created is not shown, making Jira useless for our project if not solved properly.

[Nic Brough -Adaptavist-]

"Basically any new issue created is not shown"

Where?

[José María Guillén]

As explained by the pictures.

I create an issue.

As we have have a connection to Slack the issue shows up there.

I can open the issue from the link in slack and it works perfectly.

However I can't find it anywhere in the board, as shown in the second picture.

[Nic Brough -Adaptavist-]

Boards are built on filters.  The fact it is not on your board means that the board is not selecting for the issue.  You need to look at what the board is selecting for and why

[José María Guillén]

I have removed all filters and still I can't see the issue.

[Nic Brough -Adaptavist-]

Ok, so what type of board is it and what is the board filter?  (depending on type, it may not have one you can see or edit)