How to extract user in user picker field value to send email through the automation.

[Harish]

I tried to send the email through the automation. But the tricky part is the user in user picker field by name AccountManager. i tried many ways like

{{issue.AccountManager.emailAddress}}
{{issue.AccountManager.value}}
{{AccountManager.accountId}}
{{issue.AccountManager.accountId}}

Still i am unable to find a solution. can anyone please help?

[Bill Sheboy]

Hi @Harish 

What type of project are you using: company-managed or team-managed?  You may find this information at the lower-left side of the screen expanding area.

And if team-managed, is the AccountManager field a People field added only for that project?

If so, there is no emailAddress attribute available for People fields in automation rules.  Here is the suggestion to add that capability, which you may watch / vote for to see progress: https://jira.atlassian.com/browse/AUTO-519

A complicated work-around for this scenario is to call the REST API functions with the Send Web Request action to find the email address for the user and then include that in the email.

Kind regards,
Bill

[Harish]

Hi @Bill Sheboy 

Its really interesting to listen like this kind of answers. As you said it's a team managed Project. Thats the reason i am unable to do this task.

Thank you @Bill Sheboy

Regards,
Harish

[Laurie Sciutti]

Hi @Harish ~ provided the AccountManager field is a single-select user picker field {{AccountManager.emailAddress}} should work.  If not, try adding a log action to your rule to get more info...

[Harish]

Hi @Laurie Sciutti 

Thank you for your response. Hear the answer is its a Team managed project, so it is not possible to do as @Bill Sheboy said.

Thank and Regards,

Harish