How to execute a reflexive transition with Jira Automation?

[Sergio García-Consuegra _Decadis AG_]

Hi!

I'm trying to execute a global reflexive transition (from any status to itself) with Jira Automation, but I cannot find that transition anywhere

The transition name is "Update customer info"

I tried using the "Same status (loop)" configuration, but couldn't make it work with the following configuration:

This is the transition which I want to execute from my workflow:

It should be a really easy configuration, but I couldn't make it work... I just want to run a Manual execution for this Automation and proceed to execute this specific transition, but I can't find a way to execute it, as the "Transition work item to" action only works for statuses it seems.

Is there a way I can make this work? (Without third-party apps, with Automation for Jira)

Thanks!

[Gor Greyan · Accepted solution]

Hi @Sergio García-Consuegra _Decadis AG_

In Jira Server or Data Center, the “Transition Issue” action in Automation lets you:

• Choose either a destination status or

• Choose a specific transition name (e.g., “Update customer info”), regardless of where it goes.

In Jira Cloud, unfortunately, it only allows:

• The “Transition issue” action only lets you select a destination status — not a specific named transition.

• If there are multiple transitions leading to the same status, Jira Cloud picks the first valid one it finds.

• The “Same status (loop)” option works only when there’s a self-loop transition for that status in the workflow.

You can do the following workaround:
Add a self-loop called “Update customer info” for each relevant status.
Then, in Automation, select “Same status (loop)” — it’ll trigger that transition.

And the second solution, I think, can be done via REST API Call.