Hi Atlassian Community,
I'm hoping someone here can point me in the right direction.
We recently received a formal notice regarding our Solution Partner Program participation and submitted a response through the recommended channel (generalpartnerhelp@atlassiansupport.atlassian.net) as well as several support tickets. It has been over a week and we have not received any response.
We are not looking to discuss the details publicly — we simply need to understand who the right team or contact is to ensure our communication has been received and is being reviewed.
Has anyone experienced a similar situation where support tickets related to partner program matters went unanswered? Is there a recommended escalation path or a specific team we should be reaching out to?
Any guidance would be greatly appreciated. Thank you.
