How to escalate an unanswered Partner Program inquiry — looking for guidance

[Sales Licenses]

Hi Atlassian Community,

I'm hoping someone here can point me in the right direction.

We recently received a formal notice regarding our Solution Partner Program participation and submitted a response through the recommended channel (generalpartnerhelp@atlassiansupport.atlassian.net) as well as several support tickets. It has been over a week and we have not received any response.

We are not looking to discuss the details publicly — we simply need to understand who the right team or contact is to ensure our communication has been received and is being reviewed.

Has anyone experienced a similar situation where support tickets related to partner program matters went unanswered? Is there a recommended escalation path or a specific team we should be reaching out to?

Any guidance would be greatly appreciated. Thank you.

[Tinker Fadoua]

Welcome to the Atlassian Community @Sales Licenses !

You should reach out to the Atlassian through the Partner Portal. 

I work for a Partner and can assure you that you won't be getting any help here because unless someone works for a Partner they won't know how to guide you.

You will have to keep trying through the Partners portal.

All the best,

Fadoua

[Sales Licenses]

Hi  ,

Thank you for taking the time to respond and for the honest advice. We will keep trying through the Partner Portal.

Best regards,
Viseven Team