How to enable the automation rule to update the status only when the assignee has added a comment?

[Vasundhara Guglani]

How can the following automation rule be created?

The status of a JIRA only gets updated when the comment is first added by the assignee and no change in status should happen until the assignee's comment doesn't come irrespective of how many comments have been added before

[Bill Sheboy]

Hi @Vasundhara Guglani -- Welcome to the Atlassian community!

You could certainly do what you request, using either a couple of automation rules and/or some workflow validation...and, I wonder...

What problem you are trying to solve?  

Is there some required piece of information that you are assuming is in the comment?  Otherwise, couldn't the assignee just enter anything into the comment to allow a status transition?

Best regards,

Bill

[Vasundhara Guglani]

Hi Bill

I'm trying to create an automation rule that on a new JIRA when the assignee comments on the JIRA, the status gets changed to say 'ANALYSE'. With the 'Issue Commented' trigger, the status gets updated to ANALYSE if anyone comments on the JIRA. I want to restrict the status update to happen only when the assignee has first acknowledged the JIRA. 

Regards

Vasundhara

[John Funk]

Hi Vasundhara,

I would just add a condition for Status equal to (whatever the status is before ANALYSE). Then that's the only time the rule will process.